Publisher: Ucallix
Version: 1.0 — March 2026
These Terms of Service ("Terms") govern access to and use of the Ucallix service (the "Service"), a SaaS AI phone reception platform for business (B2B) customers. Accessing the Service constitutes unconditional acceptance of these Terms.
Access requires account creation and, depending on the chosen option:
The user is responsible for the confidentiality of their credentials and any activity carried out from their account.
The Service includes: AI-powered automated phone reception, calendar management via the user's professional messaging and scheduling solutions, call transfer to internal agents, post-call summaries sent by email or corporate messaging.
The user agrees to: provide accurate information upon registration; not use the Service for unlawful, fraudulent or improper purposes; correctly configure agent and client data; comply with applicable data protection regulations in respect of their own contacts.
The publisher undertakes to keep the Service operational and to notify users of planned outages. Publisher liability is limited to direct damages only and capped at the amount paid by the user in the preceding three (3) months. The publisher shall not be liable for interruptions or failures of third-party technical providers which are independent components beyond its control.
The Service and all its components (interface, code, content, trademarks) are protected by intellectual property law. The user is granted a non-exclusive, non-transferable licence for the duration of their subscription.
Monthly subscriptions may be cancelled at any time via the billing portal. Cancellation takes effect at the end of the current period.
These Terms are governed by French law. Any dispute concerning their interpretation or performance shall be submitted to the competent courts of Paris.
Data Controller: Ucallix
Legal basis: Performance of contract (GDPR Art. 6.1.b) — Legitimate interest (Art. 6.1.f)
| Category | Purpose | Retention |
|---|---|---|
| Admin email and company name | SaaS account management | Subscription duration + 3 years |
| Call transcripts and summaries | CRM history, notifications | 12 rolling months |
| Caller phone numbers | Client CRM identification | 12 rolling months |
When you connect a professional workspace (messaging and calendar), we access the following resources strictly within the permissions granted during admin consent:
This data is not stored beyond its real-time processing. The tenant_id is retained to maintain the workspace connection.
When you connect a professional calendar account, we use the following OAuth2 scopes:
OAuth2 tokens are stored encrypted (AES-128 via Fernet) in our database. They are never shared with third parties and are deleted upon account closure.
Under GDPR (EU Regulation 2016/679), you have rights of access, rectification, erasure, restriction, objection and portability. To exercise these rights: [email protected]. You may also lodge a complaint with the relevant supervisory authority (CNIL in France: www.cnil.fr).
All communications between browsers and our servers are encrypted using TLS 1.2 / TLS 1.3. HTTP connections are automatically redirected to HTTPS. Our Nginx infrastructure is configured with hardened cipher suites (HIGH:!aNULL:!MD5) and TLS session caching. We also use a network protection layer with authenticated origin pulls: only this layer is authorised to contact our origin server directly, eliminating unprotected direct connections.
secrets.token_urlsafe), valid for 1 hour only.state parameter is included in every professional workspace authorisation request and verified on callback to prevent CSRF attacks.Notifications received from our payment provider are authenticated by HMAC-SHA256 cryptographic signature verification (official SDK of our payment provider) before any processing. Any notification with an invalid signature is rejected with HTTP 400.
The General Data Protection Regulation (GDPR — EU 2016/679) applies to all processing carried out by Ucallix. The measures below correspond to the six core principles of the regulation.
| GDPR Principle | Measure applied |
|---|---|
| Lawfulness, fairness, transparency Art. 5.1.a |
Two legal bases identified: performance of contract (Art. 6.1.b) and legitimate interest (Art. 6.1.f). Public privacy policy, accessible from all pages. Explicit consent at registration. |
| Purpose limitation Art. 5.1.b |
Data collected is used exclusively for the stated purposes: account management, call processing, calendar management and billing. OAuth scopes of our professional integrations are restricted to the strict minimum (calendar, email sending, team messaging alerts). No reuse for commercial or analytical purposes. |
| Data minimisation Art. 5.1.c |
Only strictly necessary data is collected. No third-party, analytics or advertising cookies. No payment card data stored (PCI-DSS delegation to our payment provider). OAuth tokens can be revoked at any time from account settings. |
| Accuracy Art. 5.1.d |
Account information (name, email, configuration) can be updated at any time by the user from the Settings page. The professional workspace connection can be updated or revoked at any time. |
| Storage limitation Art. 5.1.e |
Account data: retained for the duration of the subscription + 3 years (legal and accounting obligations). Call transcripts and summaries: 12 rolling months. Caller phone numbers: 12 rolling months. OAuth tokens: deleted upon workspace disconnection or account closure. |
| Integrity and confidentiality Art. 5.1.f |
Encryption in transit: TLS 1.2/1.3 with forced HTTPS redirect. Encryption at rest: OAuth2 tokens and sensitive keys encrypted AES-128 (Fernet). Passwords hashed with bcrypt. Sessions expire after 3 hours of inactivity. Anti-CSRF protection on OAuth flows. Rate limiting and DDoS protection via our network protection solution. |
| Accountability Art. 5.2 |
Documented and publicly accessible privacy policy. Technical and organisational measures documented (see Data Security section). International transfers governed by appropriate safeguards (Standard Contractual Clauses). To exercise your rights or report an incident: [email protected]. |
Some processing involves providers established outside the European Union (United States). These transfers are governed by Standard Contractual Clauses (SCCs) approved by the European Commission, in accordance with Article 46 of the GDPR, ensuring a level of protection equivalent to that in force within the EU.
You have the following rights over your personal data, exercisable at any time by email to [email protected]:
If you are unsatisfied with our response, you may lodge a complaint with the CNIL (France's data protection authority): www.cnil.fr.
This is a courtesy translation. The French version is the only legally binding version — consulter la version française.
Version: 2.0 — 28 April 2026
These Partner Programme Terms and Conditions (hereinafter "PPTC") define the terms under which any natural or legal person (hereinafter the "Partner") may participate in the Ucallix referral programme, receive commissions on subscriptions taken out by referred clients, and access the online partner portal. These PPTC also govern the Integrator mode, which enables the Partner to deploy the solution under their own brand to their professional clients and to set pricing conditions freely.
Enrolment is open to any adult natural person acting in a professional capacity, or to any duly registered legal entity. Regular business-introduction activity may, depending on applicable law, require registration as a commercial agent or the holding of a compatible professional status. It is the Partner's responsibility to verify their own situation in this regard.
Enrolment is formalised by creating a partner account on the Ucallix platform and unconditionally accepting these PPTC, evidenced by ticking the dedicated box at registration. This acceptance is time-stamped and retained by Ucallix as proof.
At registration, or at the latest before any first commission payment, the Partner undertakes to provide the following complete and accurate information:
Any inaccuracy in the information provided is the sole responsibility of the Partner and may result in the suspension of payments.
Upon account creation, each Partner is assigned a unique referral link. Any prospect who creates an Ucallix account via this link is automatically attributed to the Partner in the Ucallix database.
Attribution is definitive once the prospect completes their registration via the referral link, irrespective of the date of actual subscription to a paid plan.
A client may only be attributed to one Partner. In the event of a conflict (multiple uses of different links), the first recorded attribution prevails.
The commission is set at 15% (fifteen per cent) of the net amount actually collected by Ucallix for each paid subscription period of the referred client, net of any refunds, disputes or chargebacks. The commission is calculated on each monthly renewal actually collected, including the first month, subject to confirmation of payment by our payment provider.
No commission is due on:
Commission is paid for the entire active lifetime of the referred client's subscription, as long as the Partner remains active in the programme.
If the Partner is not subject to VAT (no valid VAT number), the 15% commission is the gross amount to be invoiced, with no VAT applicable.
If the Partner is subject to VAT in France (valid French intra-community VAT number), the 15% commission is a net amount excluding tax. The invoice must show VAT at the applicable legal rate, thus increasing the amount payable. Ucallix will recover this VAT as an input tax deduction.
If the Partner is established in another EU Member State and holds a valid intra-community VAT number, the reverse charge mechanism applies in accordance with applicable EU VAT rules. The commission is paid excluding tax, with no VAT shown on the invoice. The Partner is solely responsible for declaring and paying VAT in their Member State of establishment.
No payment will be made without a compliant invoice issued by the Partner. The invoice must include at minimum:
Commissions due are summarised monthly in the partner portal. Payment is made within 30 days of Ucallix receiving a complete and compliant invoice.
Each commission gives the Partner a right to invoice Ucallix. This right must be exercised within 60 days from the date the Partner was notified by email of the commission creation in their partner portal. After this deadline, the commission is deemed forfeited and will no longer be payable. An automatic reminder is sent to the Partner at D+45. This deadline ensures sound cash flow management and accounting compliance for Ucallix.
Payment is made exclusively by bank transfer (IBAN) or PayPal, to the details provided by the Partner in their partner portal. Ucallix cannot be held liable for any delay or inability to pay resulting from incorrect or missing payment details.
The Partner undertakes not to use deceptive practices or practices contrary to applicable law; not to present themselves as an employee or legal representative of Ucallix; to honestly inform prospects about Ucallix offerings; to keep their information up to date in their partner portal; and to issue invoices compliant with the tax regulations applicable to their situation.
The Partner may terminate their participation at any time from their partner portal or by email to [email protected]. Previously accrued commissions remain due subject to receipt of a compliant invoice.
Ucallix reserves the right to suspend or terminate a Partner's access without compensation in the event of breach of these PPTC, fraudulent or deceptive practices, prolonged inactivity (no client referred over 24 consecutive months), or cessation of Ucallix's business.
Termination ends all future commission rights. Commissions calculated on payments actually collected by our payment provider before the termination date remain due.
Ucallix does not guarantee a minimum level of commissions. The programme is provided as-is. Ucallix cannot be held liable for commercial decisions made by prospects to whom the Partner has presented the offering.
Data collected during registration and use of the programme is processed in accordance with the Ucallix Privacy Policy accessible on this site. In accordance with the GDPR, the Partner has the right to access, rectify and delete their data by contacting [email protected].
Ucallix reserves the right to amend these PPTC at any time. The Partner will be notified by email of any material change. Continued use of the programme after notification constitutes acceptance of the new terms.
The Integrator mode is a modality of the Partner Programme that enables the Partner (hereinafter the "Integrator") to deploy the Ucallix solution to their own professional clients (hereinafter "End Clients") under their own brand or any trade name of their choice, via a dedicated administration interface (hereinafter the "Integrator Interface").
Access to this mode is subject to: unconditional acceptance of these PPTC in their entirety; subscription to an Integrator plan and its effective validation by Ucallix's payment provider; and the provision of the complete legal and banking information referred to in Article 2.3.
The Integrator acts as an independent reseller of the Ucallix solution. They are neither an employee, agent, nor legal representative of Ucallix. The Integrator is the sole commercial contact for their End Clients and is solely responsible for the contractual, pricing and service commitments they make to them.
Ucallix is not a party to contracts concluded between the Integrator and their End Clients and cannot be held liable for commitments the Integrator makes in their own name.
The Integrator freely sets the resale price of the solution to their End Clients. The 15% commission referred to in Article 4 is calculated on the amount invoiced by Ucallix to the Integrator, irrespective of the price the Integrator charges their End Clients.
The Ucallix solution, its interfaces, code, algorithms, trademarks and all its components are and remain the exclusive property of SAS JLBS INVESTISSEMENTS. Access to the Integrator Interface and the right to deploy the solution to End Clients constitute a limited, non-exclusive, non-transferable and revocable licence of use, granted for the sole duration of the active Integrator mode.
The Integrator undertakes to keep the identity of the underlying technology solution confidential from their End Clients, unless prior written agreement has been obtained from Ucallix. This confidentiality obligation survives any termination for a period of two (2) years.
The Integrator is solely responsible for: pre-contractual information provided to their End Clients; availability or service level commitments (SLA) made to them; compliance of their own general terms and conditions with applicable regulations; and any claim, dispute or action brought by their End Clients.
Ucallix does not guarantee any service level to the Integrator's End Clients. Ucallix's liability may not exceed the limits set out in Article 9 of these PPTC and may not be extended or directly invoked by the Integrator's End Clients.
In the context of the Integrator mode, for personal data of End Clients processed via the Ucallix platform, the Integrator is the data controller within the meaning of the GDPR vis-à-vis their End Clients, and Ucallix acts as the Integrator's data processor for such data.
The Integrator undertakes to enter into any agreements required by the GDPR with their End Clients and to ensure that End Clients are informed of the processing of their data in accordance with applicable regulations. Ucallix processes the data of Integrator sub-accounts in accordance with its Privacy Policy accessible on this site.
Suspension or termination of the Integrator account, whether at the initiative of the Integrator or Ucallix, results in the deactivation of all End Client sub-accounts attached to that account, and the release of allocated technical resources (telephone numbers, AI assistants, configuration data).
The Integrator is solely responsible for the consequences of such deactivation with respect to their End Clients. Ucallix cannot be held liable for any damages suffered by the Integrator's End Clients as a result of such suspension or termination, regardless of the cause. Sub-account data is retained for thirty (30) days after deactivation and then deleted in accordance with Ucallix's Privacy Policy.
Ucallix invoices the Integrator for all active sub-accounts attached to their account, in accordance with the terms of the subscribed Integrator plan. The Integrator is the sole debtor of these amounts to Ucallix, independently of their own invoicing flows with their End Clients. Non-payment of Ucallix invoices by the Integrator may result in the suspension of all sub-accounts attached to their account.
Ucallix targets a monthly availability of 99.5% for active Integrator accounts. This commitment is currently being formalised as part of the architectural audit conducted with Microsoft under the ISV programme. Definitive compensation terms, in the form of service credits only, will be communicated to active Integrators by way of an amendment upon completion of this audit.
This availability commitment applies exclusively to the relationship between Ucallix and the Integrator. It does not constitute a service level commitment enforceable by the Integrator's End Clients, in accordance with Article 13.5.
These PPTC are governed by French law. In the event of a dispute and in the absence of an amicable resolution within 30 days of notification by registered letter, the parties submit exclusively to the competent courts within the jurisdiction of the registered office of SAS Jlbs Investissements, notwithstanding plurality of defendants or warranty claims.
ucallix is available on Microsoft Azure Marketplace. For customers subscribing through this channel:
When purchasing via Microsoft Azure Marketplace, Microsoft provides ucallix with the following information, required to activate the account:
This data is transmitted by Microsoft under the Microsoft Publisher Agreement and constitutes the legal basis for processing (Art. 6.1.b GDPR — performance of contract). It is not sold to third parties or used for commercial or analytical purposes.
Data transmitted by Microsoft is retained for the following periods:
Upon expiry, data is permanently deleted or irreversibly anonymised.
Under the GDPR (Art. 15 to 22), you have the following rights over data transmitted via Microsoft Marketplace: access, rectification, erasure, restriction of processing, objection and portability. To exercise them, use our contact form. We commit to responding within 30 days. If you are unsatisfied with our response, you may lodge a complaint with your national data protection authority.