What your assistant can do, and why
Your ucallix assistant is not fixed: it adapts precisely to the way you configure it. The more you enrich its configuration, the more capable, relevant and faithful to your establishment it becomes. Here is what unlocks each capability, and how to get the best from it.
Answering your callers' questions
As soon as you fill in the knowledge base, your assistant answers your clients' common questions directly, with your own information. This is the first lever of performance: a rich, well written base turns a simple switchboard into a real source of answers.
Booking, moving and cancelling appointments
By enabling appointment booking, your assistant checks your calendar, proposes a slot, confirms the appointment, and can also move or cancel it during the call. You define the working days, hours, duration and location: the assistant follows them strictly.
Connecting to the right person
By enabling transfer and declaring your team members, your assistant directs the caller to the right person, after checking their availability. If you declare no team member, the assistant does not offer a named transfer: it then favours a direct answer or a message. This is why filling in your team members and services markedly improves call routing.
Taking a message
Whatever your configuration, your assistant can always take a message and pass it on to the right person. Your callers are never left without a solution.
Booking and payment, presenting a catalogue
Some capabilities activate according to your business: by connecting your hotel system, your assistant books rooms and sends a payment link; by connecting your property listing feed, it presents your catalogue. These integrations are covered in the article on sector specifics.
Your custom instructions
You can specify the personality, tone and rules of your assistant. These instructions shape the way it introduces itself and leads the conversation. The clearer they are, the more faithful the assistant stays to the image you wish to give.
Two strengths to know
- A controlled scope. Your assistant answers only within your establishment's field and from your information. It never invents an answer: faced with a question outside its scope, it says so courteously and offers a concrete solution. This rigour protects your image.
- Automatic multilingual support. Your assistant detects the caller's language and replies in that language, from the start to the end of the call. Your international clients are welcomed with the same care.
In short
Every element you fill in, knowledge base, team members, services, calendar, instructions, adds a capability and gains precision. A well configured assistant is a high performing assistant.